Privacy Policy

Rev Roadside Hawaii ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through revroadsidehawaii.com (the "Site") and when you request our services, how we use it, and the choices you have.

Information we collect

When you request roadside assistance or mobile EV charging, we collect the information you provide, which may include your name, mobile phone number, email address, current location, vehicle make and model, the service you need, and any additional details you share. If you contact us by phone, text, or chat, we collect the information you provide in those conversations.

Like most websites, the Site may also automatically collect basic technical information such as your browser type, device type, and pages visited, which helps us keep the Site working well.

Cookies and tracking: the Site and embedded tools (such as our request form and chat widget) may use cookies and similar technologies to remember your session, keep forms working, and understand basic Site usage. You can control or delete cookies through your browser settings; disabling cookies may affect how some features of the Site work. We do not use cookies to sell your information.

How we use your information

We use your information to respond to your service request, dispatch help to your location, communicate with you about your request, provide and improve our services, and comply with legal obligations. If you check the consent box on our request form, we may contact you by phone call and text message about your service request. Message and data rates may apply, and consent is not a condition of purchase.

How we share information

We do not sell your personal information. We may share information with service providers who help us operate the Site and deliver our services (for example, communication, scheduling, and customer-management platforms), with towing partners when towing is part of your request, and when required by law or to protect safety and legal rights.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, excluding the SMS delivery providers we use solely to send you the messages you have requested. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging

If you opt in to text messages from Rev Roadside Hawaii, you consent to receive service-related messages about your roadside assistance request (such as confirmations, dispatch and ETA updates, and follow-ups when we miss your call) and, only if you separately opt in, occasional promotional messages. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP to any message from us. After you opt out, we may send one final message confirming your opt-out. For help, reply HELP or contact us using the details below.

Data retention

We keep personal information only as long as reasonably necessary to provide our services, meet legal and accounting requirements, and resolve disputes.

Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Your choices

You may ask us to update or delete the personal information we hold about you, subject to legal requirements. To make a request, contact us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was most recently revised. Continued use of the Site after changes means you accept the updated policy.

Contact us

Questions about this Privacy Policy? Reach us through the Request Help page or call (808) 207-0709.